Complaints

If something went wrong with a Super Plumbers job, we want to put it right. Use the steps below so we can investigate quickly and keep a clear record of what happened.

1. Contact the branch that handled your job — for Derby call 01332 314146 — and quote your job or enquiry reference if you have one.
2. If you are not satisfied with the first response, ask for the matter to be escalated to a supervisor and confirm the details in writing (email or letter).
3. We aim to acknowledge complaints within two working days and to give a substantive response within 14 days of receiving full details. Complex cases may take longer; we will tell you if so.

Gas Safe registration numbers for partner engineers who carried out gas work can be checked on the Gas Safe Register. For billing disputes, keep invoices and photos of the work area.

Contact us · Derby branch