Privacy policy

Who we are

This privacy notice explains how Super Plumbers (“we”, “us”) handles personal data when you use this website, call us, or request a quote. Company registered name, company number and registered office are to be confirmed and will be added here once Companies House details are finalised. Until then, contact us via the website forms or the Derby branch telephone number published on this site (01332 314146).

What we collect

We may collect:

• Name, phone number, email address and postcode when you request a quote or callback
• Property details and photos you choose to upload about a plumbing fault
• Technical data such as IP address, browser type and pages viewed (see our cookie policy)
• Call recordings or notes where we log an enquiry for operational reasons

We do not ask for payment card details through this website for booking plumbing work.

Why we use your data

We use personal data to respond to enquiries, schedule visits, improve our service coverage, keep records of jobs and complaints, and meet legal obligations. The lawful bases we rely on are typically contract (or steps prior to a contract), legitimate interests in running a plumbing business safely, and consent where you opt into marketing.

Sharing

Enquiries are routed to the covering branch or a vetted partner engineer so they can contact you and complete the work. We may use hosting, email, telephony and analytics providers as processors under written terms. We do not sell your personal data.

Retention

Enquiry and job records are kept for as long as needed to deliver the service, handle complaints, and meet tax or insurance requirements, then deleted or anonymised. Marketing preferences are kept until you withdraw consent.

Your rights

Depending on UK GDPR, you may have rights to access, rectify, erase, restrict or object to processing, and to data portability. To exercise rights, use the contact options on this site. You can complain to the Information Commissioner’s Office (ICO).

Updates

We may update this notice. The “last reviewed” date in the page metadata shows when it was last checked. This is an operational policy stub pending solicitor review; it is intended to be usable in the meantime.